Vendor compliance profile

Is Paubox HIPAA compliant?

Paubox is purpose-built for HIPAA-focused email workflows and may be a safer option for healthcare email than general marketing or transactional email tools. Verify BAA execution, product tier, Google Workspace or Microsoft 365 setup, encryption behavior, archiving, retention, and inbound security requirements before sending PHI.

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HIPAA status signal

HIPAA-focused email

BAA public signal

BAA required

SOC 2 evidence signal

AWS-backed evidence

PHI warning: Email content, attachments, subject lines, inbox rules, Google or Microsoft account settings, archiving, DLP, marketing lists, and user behavior still determine PHI exposure.

HIPAA, BAA, and SOC 2 summary

HIPAAPaubox positions its email suite for HIPAA-compliant email and documents encryption of PHI in transit and at rest. Customers still need a BAA, correct mailbox setup, policies, access controls, and staff training.
BAAPaubox support documentation says customers must sign or agree to Paubox's BAA before email accounts are set up for Paubox encryption.
SOC 2Paubox states that it uses AWS as its HIPAA-compliant cloud platform and references AWS SOC reports. Request Paubox-specific current security evidence when needed for procurement.
CategoryHIPAA-Compliant Email and Messaging Software

What it may be used for

  • General business workflows that do not include PHI.
  • Healthcare-adjacent operations after BAA scope and configuration have been verified.
  • Vendor risk review, procurement research, and compliance planning.

What not to use it for

  • Sending PHI before the BAA, domain, Google Workspace or Microsoft 365 account, and encryption setup are complete.
  • Assuming every connected Google, Microsoft, CRM, form, or marketing workflow is covered by Paubox.
  • Skipping user training, access controls, retention, archiving, and incident-response procedures.

What to verify with the vendor

  • Whether the vendor will sign a BAA for your exact product, plan, and use case.
  • Which services, add-ons, regions, and support channels are covered by the agreement.
  • Whether your intended workflow stores, transmits, or processes PHI.
  • Which admin, access control, retention, audit log, and encryption settings must be enabled.

Safer alternatives and related profiles

SendGrid

HIPAA: Not HIPAA eligible | SOC 2: Public evidence

Google Workspace

HIPAA: Conditional | SOC 2: Public evidence

HubSpot

HIPAA: Conditional | SOC 2: Public evidence

Klaviyo

HIPAA: Unable to confirm | SOC 2: Verify with vendor

Wix

HIPAA: Conditional | SOC 2: Verify with vendor

FAQ

Is Paubox HIPAA compliant?

Paubox is purpose-built for HIPAA-focused email workflows and may be a safer option for healthcare email than general marketing or transactional email tools. Verify BAA execution, product tier, Google Workspace or Microsoft 365 setup, encryption behavior, archiving, retention, and inbound security requirements before sending PHI.

Will Paubox sign a BAA?

Paubox support documentation says customers must sign or agree to Paubox's BAA before email accounts are set up for Paubox encryption.

Can Paubox be used with PHI?

Do not use this vendor with PHI until your organization verifies BAA scope, covered services, configuration, access controls, data retention, and connected integrations.

Last checked and source notes

Last checked
2026-04-30
Confidence
Medium
Dataset rows
267 vendors