Vendor compliance profile

Is Calendly HIPAA compliant?

Calendly should not be treated as a PHI collection tool. Calendly's Notetaker FAQ says Calendly is not designed to collect Protected Health Information, so healthcare teams should avoid appointment reasons, symptoms, diagnosis details, or patient identifiers in booking fields, reminders, and meeting notes.

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HIPAA status signal

Not designed for PHI

BAA public signal

Unable to confirm

SOC 2 evidence signal

Public evidence

PHI warning: Booking questions, appointment titles, reminders, invitee details, CRM sync, payments, meeting recordings, Notetaker recaps, and calendar integrations can reveal PHI.

HIPAA, BAA, and SOC 2 summary

HIPAACalendly states in its Notetaker FAQ that Calendly is not designed to collect PHI and recommends checking with legal counsel to determine whether a HIPAA-compliant tool is needed.
BAAUnable to confirm public BAA availability for PHI workflows from Calendly's public materials reviewed in this pass. Verify directly with Calendly before any regulated scheduling workflow.
SOC 2Calendly's security page references SOC 2 Type 2 and SOC 3 reports available through its security documentation process.
CategoryHIPAA-Compliant Calendar and Scheduling Software

What it may be used for

  • General business workflows that do not include PHI.
  • Healthcare-adjacent operations after BAA scope and configuration have been verified.
  • Vendor risk review, procurement research, and compliance planning.

What not to use it for

  • Collecting symptoms, diagnosis, treatment reason, insurance details, or patient identifiers in booking forms.
  • Using Notetaker, meeting recaps, reminders, CRM sync, or calendar integrations with PHI.
  • Assuming SOC 2 or calendar security evidence means Calendly can process PHI.

What to verify with the vendor

  • Whether the vendor will sign a BAA for your exact product, plan, and use case.
  • Which services, add-ons, regions, and support channels are covered by the agreement.
  • Whether your intended workflow stores, transmits, or processes PHI.
  • Which admin, access control, retention, audit log, and encryption settings must be enabled.

Safer alternatives and related profiles

Google Calendar

HIPAA: Conditional | SOC 2: Public evidence

Google Workspace

HIPAA: Conditional | SOC 2: Public evidence

Microsoft Teams

HIPAA: Conditional | SOC 2: Yes

HubSpot

HIPAA: Conditional | SOC 2: Public evidence

Klaviyo

HIPAA: Unable to confirm | SOC 2: Verify with vendor

FAQ

Is Calendly HIPAA compliant?

Calendly should not be treated as a PHI collection tool. Calendly's Notetaker FAQ says Calendly is not designed to collect Protected Health Information, so healthcare teams should avoid appointment reasons, symptoms, diagnosis details, or patient identifiers in booking fields, reminders, and meeting notes.

Will Calendly sign a BAA?

Unable to confirm public BAA availability for PHI workflows from Calendly's public materials reviewed in this pass. Verify directly with Calendly before any regulated scheduling workflow.

Can Calendly be used with PHI?

Do not use this vendor with PHI until your organization verifies BAA scope, covered services, configuration, access controls, data retention, and connected integrations.

Last checked and source notes

Last checked
2026-04-30
Confidence
Medium
Dataset rows
267 vendors